Terms and Conditions
THANK YOU for your interest in Stray Dog Designs! We work hard to design and produce high quality products that brighten your home and make you smile, and we appreciate your business.
Our top priority is to ensure that you are completely satisfied with the products you order. If you have any questions, please call us at 1-866-4STRAYS (1-866-478-7297) or email us at firstname.lastname@example.org.
How to Purchase Stray Dog Designs Products
or by calling us toll free at 1-866-4STRAYS (1-866-478-7297) from 9 AM to 5 PM EST. Stray Dog Designs products are also available through home furnishings retailers nationwide. Please call us or email us at email@example.com to find stores in your area.
We accept VISA, MasterCard, American Express, and Stray Dog Designs gift certificates for payment. Full payment is required to ship an order. We collect sales tax for sales to Tennessee residents, as required by law.
Shipping & Delivery
Except where noted, our products ship free of charge via UPS Ground within the continental US. Most UPS Ground items arrive within 5-7 days. If you would like your order to be shipped more quickly, freight charges will apply.
For shipments to Alaska, Hawaii, or an international location additional charges will apply.
Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24 hours if the merchandise is in stock, although some orders may take additional time. In the event of a backorder, your shipping invoice will reflect which items are pending and when they will be available to ship. Items ordered together may not always ship together.
Returns & Exchanges
Merchandise may be sent back for exchange or store credit within 2 weeks of purchase. Full refunds will be issued for products only if they are returned in their original condition. Returns on delivered orders will incur return delivery costs plus a 20% restocking fee. Original delivery charges, if applicable, are not refundable.
Please pack and seal merchandise for return to us in its original packaging. Be sure to ship the package with a carrier that can provide tracking and insurance. You are responsible for all shipping costs for returned merchandise.
Please include a note with your name, return address, daytime phone number and/or email address that says what you are returning and why, and what you would like to have happen – exchange, credit, or refund.
Special Orders, special offers, sale items and gifts may not be returned or exchanged for store credit.
Please send all returns to the following address:
Stray Dog Designs
2815 Military Rd.
Chattanooga, TN 37403-3102
Stray Dog Designs warrants its products to be free of defects in materials and workmanship.